Unified Inbox

Every conversation,
one place

SMS, WhatsApp, Email, and Live Chat unified in a single shared inbox. Chatbots handle the routine, your team handles the rest.

All Conversations2 new
SMSWAEmLC
MS
W
Maria Santos2m
WhatsAppThanks! I just completed the signup.
JC
S
James Cooper8m
SMSWhen does the promo end?
LF
E
Lena Fischer15m
EmailRe: Invoice #4821 - Updated billing...
TB
L
Tom Bradley1h
Live ChatIs there a way to integrate with our CRM?
SC
W
Sophie Chen2h
WhatsAppGot it, I will share it with the team
SMSWhatsAppEmailLive Chat
Your inbox, everywhere

Mobile Apps

Manage conversations on the go with native iOS and Android apps. Push notifications for new messages, quick replies, and full conversation history at your fingertips. Never miss a customer message again.

  • Push notifications for new messages
  • Quick reply templates
  • Full conversation history
  • Offline message queue
Inbox
3 unread
MS
Maria S.2m
Thanks!
JC
James C.8m
When does...
LF
Lena F.15m
Re: Invoice...
TB
Tom B.1h
CRM integ...
InboxContactsSettings
Automate the routine

Chatbots

Build automated conversation flows without code. Create keyword triggers, decision trees, and auto-responses that handle common questions instantly. Hand off to human agents when conversations need a personal touch.

  • Visual flow builder
  • Keyword triggers & conditions
  • Auto-replies & FAQ handling
  • Seamless human handoff
Chatbot Flow Builder
Trigger
Customer sends "HELP"
Condition
Business hours?
YesNo
Action
Route to live agent
Assign to Support Team
One inbox for your entire team

Shared Inbox

Assign conversations, add internal notes, and track response times. Collision detection prevents two agents from responding to the same message. SLA tracking keeps your team accountable.

  • Conversation assignment & transfer
  • Collision detection
  • Internal notes & @mentions
  • SLA tracking & analytics
Team Inbox
3 online
ContactAgentStatusPriority
Maria S.AlexActiveHighWA
James C.SarahPendingMedSMS
Lena F.UnassignedNewLowEmail
Channels
One conversation, every channel

Channels

Connect SMS, WhatsApp, Email, and Live Chat into a single conversation view. Customers reach you on their preferred channel and your team responds from one place. Full context travels with every conversation.

  • Unified conversation threads
  • Channel-aware routing
  • Cross-channel context
  • Customer channel preferences
MS
Maria Santos
4 channels active
WA
Hi, I am interested in your enterprise plan
WhatsApp - 10:32 AM
SM
Thanks Maria! Check your email for the proposal.
SMS reply - 10:35 AM
Em
Received the proposal, looks great. Let me discuss with my team.
Email - 11:15 AM
Real-time website conversations

Live Chat

Add a live chat widget to your website in minutes. Customizable appearance, pre-chat forms, and automatic routing to the right team. Offline messages are captured and queued for follow-up.

  • Customizable chat widget
  • Pre-chat forms & routing
  • Canned responses
  • Offline message capture
SMSEdge Support
Typically replies in 2 min
SE
Hi there! How can I help you today?
10:30 AM
I need help setting up WhatsApp integration
10:31 AM
SE
Sure! I can walk you through it. Do you have a Meta Business account?
10:31 AM
Type a message...
WhatsApp CRM
Full WhatsApp Business API

WhatsApp CRM

Full WhatsApp Business API integration with contact management, message templates, and broadcast lists. Track conversation history, tag contacts, and build segments from WhatsApp engagement data.

  • Message templates & broadcasts
  • Contact tagging & segments
  • Conversation history
  • Rich media support
MS
Maria Santos
online
I would like to upgrade my plan
10:32
Sure! Let me pull up your account details
10:33
Contact Details
Phone
+34 612 345 678
Email
maria@example.com
Plan
Professional
Segment
Enterprise Lead
Tags
VIPEnterpriseUpsell
How It Works

All channels, one inbox

Every channel your customers use funnels into a single, intelligent inbox where your team works together.

SM
SMS
Wh
WhatsApp
Em
Email
Li
Live Chat
Unified Inbox
Every message. One place. Full context.
Pricing

Simple, transparent pricing

Start free, upgrade as your team grows. No hidden fees.

Starting at
€29/ agent / month

Includes all channels, chatbots, and mobile apps

FAQ

Common questions

You can connect unlimited SMS numbers, WhatsApp Business accounts, email addresses, and add live chat to any number of websites. All conversations appear in a single inbox.

Yes. Conversations are assigned to individual agents with collision detection to prevent duplicate replies. Internal notes, @mentions, and transfer tools keep your team coordinated.

Yes. You can build separate chatbot flows for different languages or use automatic language detection to route conversations to the correct flow.

Native iOS and Android apps let your team respond to conversations from anywhere. Push notifications ensure no message goes unanswered.

Yes. Native integrations with popular CRMs plus webhook and API support for custom integrations. Contact data syncs automatically between systems.

Chatbots handle incoming messages 24/7 with auto-replies and FAQ resolution. Messages that need human attention are queued and assigned when agents come online.

Unify your conversations

Free to start. Connect your channels in minutes, not days.

Create Free Account →